Details

Awarded Contract

Procurement Title

Integrated Tasmanian Government Contact Centre Project Advice/Services Panel of Suppliers

Type/Procurement Method

Result of Selective Tender

Status

Awarded

Unique Tender ID

ITGCC001

Awarded Date

01/02/2014

Period of the Contract

From 01/02/2014 to 01/02/2017
This contract has an option to extend beyond this period.

Period of Option to Extend

From 01/02/2017 to 01/02/2018

Successful Supplier(s)

Business	Is this a Tasmanian Business ? *	Business Address	Allocated Amount
The Litmus Group	Yes	39 Murray Street Hobart Tasmania Australia 7000	$0
UXC Consulting	No	360 Collins Street Melbourne Victoria Australia 3000	$0
ChangeFactory	No	7 Jeffcott Street West Melbourne Victoria Australia 3003	$0
accuteque	No	45 William Street Melbourne Victoria Australia 3000	$0
GQI Consulting	No	390 St Kilda Road Melbourne Victoria Australia 3000	$0
Dialog Information Technology	Yes	75 Federal Street North Hobart Tasmania Australia 7000	$0
BDO	Yes	84 Macquarie Street Hobart Tasmania Australia 7000	$0
Coach & Co.	No	PO Box 297 Mount Eliza Victoria Australia 3930	$0
Deloitte Touche Tohmatsu	Yes	22 Elizabeth Street Hobart Tasmania Australia 7000	$0
QPC Australia	No	2 Nexus Court Mulgrave Victoria Australia 3170	$0
Strategic Intent	Yes	147 Macquarie Street Hobart Tasmania Australia 7000	$0
KPMG	Yes	100 Melville Street Hobart Tasmania Australia 7000	$0
Acutel Consulting	Yes	PO Box 200 Rosny Park Tasmania Australia 7018	$0
LeftField Project Solutions	Yes	PO Box 725 North Hobart Tasmania Australia 7002	$0
Consultel IT&T	No	5 Wellington Street Kew Victoria Australia 3101	$0
Contact Centre Action	No	PO Box 479 Seaford Victoria Australia 3198	$0
Hudson Consulting	Yes	1 Nietta Road Lindisfarne Tasmania Australia 7015	$0

*A Tasmanian business is a business operating in Tasmania that has a permanent office or presence in Tasmania and which employs Tasmanian workers.

Contract Value excluding GST

GST

Total Contract Value

$0 This is an estimated value. (This does not include the value of the option to extend.)

Value of Option to Extend

Number of Tasmanian Bids Received

Total Number of Bids Received

Agency

Department of Premier and Cabinet
15 Murray Street
Hobart Tasmania 7000

UNSPSC Category

Management and Business Professionals and Administrative Services

Description

The ITGCC Project is focused on developing and implementing a coordinated virtual telephony contact centre operation for the Tasmanian Government within the existing Service Tasmania business.

Due to the complex nature of the ITGCC Project, this tender sought to establish a panel of external advisors from which specialist advice/services can be sought on an ad hoc basis. The required advisory services were separated into three specialist areas:

·         Service A: Business Development
·         Service B: Technology and Telephony
·         Service C: Change Management

The specific statements of requirements for each service area are included in the original Request for Tender document, RFT Number ITGCC - 001.

Location

Enquiries Contact

Ross Hinkley - (03) 6232 7135 Richard Wilson - (03) 6232 7259

Enquiries Email

Ross.Hinkley@dpac.tas.gov.au

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