Under this co-managed model, the Customer will retain ownership of the platform, strategic direction, architecture, security, agency relationships, approvals, and operational priorities, while the Supplier will provide specialist technical expertise, service management, monitoring, operational support, and continuous service improvement capabilities as per DSS Co- Managed Services – Service Evolution Plan document. The parties intend for this arrangement to enhance service reliability, operational efficiency, and specialist capability while the Customer maintaining oversight and governance of the platform and associated services.