Awarded Contract
  • Replacement of Customer Relationship Management (CRM) and TRB Online Portal

  • Request for Tender
  • Awarded
  • DECYP 2074
  • 16/06/2025
  • From 01/06/2025 to 31/05/2028
  • This contract has an option to extend beyond this period.

  • From 01/06/2028 to 31/05/2030
Business Is this a Tasmanian Business ? * Business Address Allocated Amount
3 Tier Technology Pty Ltd Yes
Murray Street
Hobart
Tasmania
Australia 7000
$1,659,600
*A Tasmanian business is a business operating in Tasmania that has a permanent office or presence in Tasmania and which employs Tasmanian workers.

  • $1,659,600
  • $164,618.18
  • $1,824,218.18 (This does not include the value of the option to extend.)
  • $151,200

  • 12
  • 20
  • Department for Education, Children and Young People
  • Letitia House
  • Olinda Grove
  • Mount Nelson TAS 7007
  • Information Technology Broadcasting and Telecommunications

The Teachers Registration Board’s (TRB) Customer Relationship Management (CRM) system is used to support the regulation of the teaching profession, consistent with the Teachers Registration Act 2000. All individuals who wish to teach in Tasmania must hold a valid registration authorised by the TRB. The number of active registered teachers in Tasmania is approximately 12,000. The Online Portal is used by new and existing applicants to apply for and maintain their teacher registration, and by employers to monitor registration status and apply for registrations on behalf of applicants.

CRM (Microsoft Dynamics), operating since 2011, is a core system of the TRB, beyond its end of life. TRB will be looking for a vendor to deliver a replacement system providing for (but not limited to) end to end registration processes, professional conduct case management, third party verification of identity and qualifications and integrations with other systems to verify mandatory registration requirements.

  • State-wide
Kelly Page Phone: 03 6165 5977
Kelly.a.page@trb.tas.gov.au
An industry pre-tender briefing session about this RFT and the procurement will be held as follows: Location: Microsoft Teams or 213A Cambridge Road, Warrane, Tasmania Date and time: Thursday, 14 November 2024 at 10.00am (Hobart time) Persons who wish to attend the briefing session must pre-register with the details below, on or before 1pm Wednesday, 13 November 2024 (Hobart time). Invitations will only be sent to those who pre-register. Email: directorate@trb.tas.gov.au Provide: Company Name Contact email and phone number Name and position title In person or via Teams The meeting will be recorded. The customer reserves the right to change the date and time of the pre-tender briefing.

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