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Department of Treasury and Finance
Complaints
 
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Do You Have a Complaint?

We deal with complaints relating to:

  • the sale and service of liquor at licensed premises, and
  • the conduct of gambling including wagering activities - for example, playing gaming machines, keno, participating in table gaming, participating in a betting exchange and placing bets on racing or sporting events etc.

The following brochures have more information and you may wish to print them off for your reference:
Making a Complaint

Step 1: Talk to the manager/licensee
  • Talk to the manager/licensee of the business where the complaint has arisen. This can be a quick and easy way of resolving complaints.

Step 2: Talk to the Liquor and Gaming Branch
  • If you have tried to have the complaint resolved directly with the business and you are not happy with the outcome, you can bring your complaint to us for investigation. We will look into your complaint, consider the evidence of what actually happened, look at the relevant laws and rules, and advise you of our decision.

Contacts:
  • Liquor & Gaming North (03) 6336 2261
  • Liquor & Gaming South (03) 6233 2475
  • Wagering Statewide (03) 6233 2475

Step 3: Make a written complaint
  • If the complaint has still not been resolved to your satisfaction, then you can make a written submission to the Commissioner for Licensing or the Tasmanian Gaming Commission.

How we deal with complaints
We aim to deal with all complaints in a timely manner – you will receive acknowledgement of your complaint within five working days of its receipt by us and you will generally receive our response within twenty working days of its receipt, or in more complex investigations, within a time frame as otherwise advised.

Written complaints
If you wish to make a written complaint about the sale and service of liquor at licensed premises, write to the Commissioner for Licensing at:
licensing@treasury.tas.gov.au

If you wish to make a written complaint about the service or conduct of gaming and wagering, write to the Tasmanian Gaming Commission at:
gaming@treasury.tas.gov.au or wagering@treasury.tas.gov.au

Alternatively you can contact us via:
    Fax: (03) 6233 2886

    Mail: GPO box 1374, Hobart, TASMANIA 7001
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